At 100online, your privacy is not merely a legal obligation — it is a core value we take seriously every day. This document clearly explains how we collect, use, and protect your personal information.
Our Privacy Commitment
This is more than a written policy. These commitments define how we build our systems, train our team, and handle member data every day.
All data transmitted between your device and 100online servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions.
We only collect data that is genuinely necessary to deliver our services. No excess information is gathered purely for analytics or narrow marketing purposes.
100online does not sell, rent, or trade members' personal data to any third party for marketing purposes without your explicit prior consent.
You may request access to, correction of, or deletion of your personal data at any time. Our privacy team will process requests within 30 business days.
We clearly explain the purpose of every data category we collect. There are no hidden agendas or undisclosed data uses beyond what is stated in this Privacy Policy.
In the event of any security incident involving your data, 100online will notify you and the relevant authorities within the timeframe required by law.
This Privacy Policy explains how 100online ("we", "Platform") collects, uses, stores, and protects the personal information you provide when using our platform. It also clarifies your rights as a data owner and how you may exercise those rights.
100online is committed to protecting the privacy of all members in accordance with sound data protection principles and applicable laws. We understand that trust is the foundation of our relationship with you — and that trust begins with full transparency about how your data is managed.
This Privacy Policy applies to all information collected through the 100online website, mobile app, email communications, live chat, and any other channels you use to interact with us.
100online collects two main categories of data: information you provide directly and information collected automatically during your use of the platform.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC number | Identity verification (KYC) |
| Contact | Email, phone number | Communications & notifications |
| Financial | Bank account number, e-wallet | Transaction processing |
| Technical | IP address, device type | Security & fraud prevention |
| Usage | Game records, active sessions | Service improvement |
100online uses collected personal data solely for legitimate and reasonable purposes as outlined below:
100online does not use your data to make automated decisions that affect your rights without appropriate human intervention in the process.
100online does not sell members' personal data to third parties. However, we may share your personal data in limited and controlled situations as follows:
Your data security is the highest technical priority at 100online. We apply multiple layers of protection to ensure your information remains safe at all times:
100online retains your personal data only for as long as necessary for the stated purposes or as required by law:
100online uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some platform features. For detailed guidance, please refer to your browser's documentation.
As a 100online member, you have clear rights regarding your personal data. We respect these rights and will process every request carefully and within a reasonable timeframe.
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or incomplete, you may request an immediate correction.
You may request deletion of your data — subject to applicable legal retention obligations.
You may request that 100online restrict the way your data is processed in certain circumstances.
You may request a copy of your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
100online strictly does not provide services to any individual under the age of 21. Our platform does not knowingly collect personal data from minors.
Should we discover that personal data from a minor has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately.
The 100online platform may contain links or references to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party websites or services.
100online is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information.
In the course of our operations, your personal data may be transferred to and processed in countries other than Malaysia — particularly in connection with infrastructure service providers and international gaming platforms.
When data is transferred outside Malaysia, 100online ensures equivalent or higher protection is applied through:
100online reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All amendments will be posted on this page with an updated revision date.
For amendments considered significant, we will endeavour to notify you via in-platform notifications or your registered email before the amendments take effect. Continued use of the platform after amendments are enforced will be deemed acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our privacy team will provide an initial response within 24 hours and resolve your request within 30 business days. More complex cases may require additional time, and we will notify you if that is the case.
If you are dissatisfied with how we handle complaints relating to your data, you have the right to lodge a complaint with the relevant data protection authority under applicable law.
With 256-bit SSL encryption, a no-data-sale policy, and deletion rights you can exercise at any time — 100online is a platform you can trust completely.
Have questions about privacy? View our FAQ or contact our live chat 24/7.